Shipping Policy

From our fulfillment network to your doorstep, we want the journey of your Glorivae™ order to be easy to understand. This policy outlines processing, estimated transit times, tracking, international shipments, and what to do if something does not arrive as expected.

GLORIVAE™ DELIVERY

Great audio starts before you press play.

We work with manufacturing and fulfillment partners to deliver Glorivae™ audio products directly to customers in different markets. This fulfillment approach helps us keep our product range flexible while avoiding unnecessary layers between our supply network and your order.

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2–4 Business Days

Standard order processing before your package enters transit.

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Global Delivery

Estimated transit times vary depending on the destination country.

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Tracking Included

Tracking information is provided after an eligible order ships.

01

Order Processing & Shipping Cost

After an order is placed, it moves through preparation before being handed to the applicable shipping carrier. This may include order verification, product handling, quality checks, labeling, and packing.

Standard Processing Please allow approximately 2–4 business days for normal order preparation before shipment.
High-Volume Periods During holidays, major promotions, or other peak periods, processing may require up to 5 business days.
Shipping Fee A flat shipping charge of $5.99 applies to each order, unless another shipping offer is displayed at checkout.
Business Days Business days generally exclude Saturdays, Sundays, and applicable public holidays.
02

Estimated Transit Times

Delivery speed depends on the shipping destination, carrier network, customs procedures, local logistics conditions, and other factors outside our direct control.

Destination Estimated Transit Time
United States 10–15 Business Days
Canada / United Kingdom / Australia 11–16 Business Days
Other International Destinations 15–20 Business Days
Please note: these timeframes are estimates rather than guaranteed arrival dates. Carrier delays, customs review, weather, public holidays, address issues, and regional delivery conditions may affect final delivery.
03

Tracking Your Package

When tracking becomes available for your shipment, the applicable tracking information will be sent to the email address associated with your order.

  • Carrier tracking may require approximately 1–3 business days to show the first movement.
  • A tracking number being created does not necessarily mean the carrier has already completed its first physical scan.
  • Temporary gaps between tracking scans can occur while packages move between logistics facilities.
04

International Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, VAT, taxes, brokerage costs, or other charges imposed by the destination country or local authorities.

  • Where an order is shipped on a DDU / Delivered Duty Unpaid basis, applicable import charges are the responsibility of the recipient.
  • Glorivae™ does not control customs assessments made by government authorities or local carriers.
  • Customs processing can occasionally extend the estimated delivery timeframe.
  • Requirements and thresholds vary between countries, so customers should review local import rules when necessary.
05

Changes & Cancellations

We begin preparing orders soon after they are received. If you notice an incorrect address, need to request a modification, or wish to cancel an order, contact us as soon as possible.

Please email service@glorivae.com within approximately 12 hours of placing your order. We will review the request, but once fulfillment or shipment has progressed beyond the point where a change can be made, modification or cancellation may no longer be possible.
06

Damaged or Lost Shipments

If something goes wrong during delivery, contact our customer care team with the relevant order details so we can review the situation.

📦 Package Arrived Damaged

Please contact us within 72 hours of delivery and include clear photos showing the package, shipping label, and affected item. After review, an eligible damaged shipment may be resolved with an appropriate replacement or other remedy under the applicable store policy.

🔎 Confirmed Lost in Transit

If the shipping carrier confirms that a shipment has been lost while in transit, please contact us with your order number and tracking information. Eligible confirmed-loss cases may be resolved with a replacement according to the applicable order circumstances.

07

Delivery Information Matters

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review apartment numbers, unit numbers, postal codes, street details, and recipient information carefully before submitting your order.

If a parcel cannot be delivered because of incomplete or incorrect customer-provided address information, additional delivery or reshipping costs may apply depending on the circumstances.

Need help with a shipment?

Contact Glorivae™ Customer Care at service@glorivae.com . Please include your order number and, when available, your tracking number so we can understand your request more efficiently.

Brand: Glorivae™   |   Customer Care: service@glorivae.com
Company: Shenzhen Canmiaosha E-Commerce Co., Ltd.
Business Address: Room 1303, North Tower, Guangxi Economic and Trade Building, No. 3001 Chunfeng Road, Jianan Community, Nanhu Subdistrict, Luohu District, Shenzhen City