Return & Refund Policy
We want your Glorivae™ purchase to feel straightforward from checkout through everyday use. This policy explains eligibility, how to request a return, return shipping responsibilities, damaged or incorrect orders, exchanges, and refund timing.
If something is not right, start with us.
Whether you changed your mind, received the wrong item, or encountered a problem with your order, our customer care team is available to review eligible requests and guide you through the next step.
30-Day Return Window
Eligible return requests may be submitted within 30 days after delivery.
Return Authorization
Contact us before sending anything back so we can review and authorize the return.
Original Payment Method
Approved refunds are generally issued back to the original payment method.
When a Return May Be Eligible
Eligible return requests should be submitted within 30 days of receiving your order.
To help us process the request, returned products should generally meet the following conditions:
These condition requirements do not limit your rights when an item is damaged, defective, incorrect, or otherwise covered by mandatory consumer-protection law.
- The item is in substantially the same condition in which it was received.
- The product has not been excessively used, altered, or damaged after delivery.
- Original packaging, accessories, manuals, and included components are returned where applicable.
- Proof of purchase or the relevant Glorivae™ order information can be provided.
How to Request a Return
Please do not ship a product back without contacting us first. Return destinations and instructions may vary depending on the order, product, and fulfillment location.
Damaged, Defective or Incorrect Orders
Please inspect your shipment soon after delivery. If an item arrives damaged, defective, incorrect, missing a material component, or materially different from the product description, contact us promptly so we can review the issue.
📦 Damage on Arrival
Send your order number along with clear photos of the shipping packaging, shipping label, product, and visible damage where reasonably available. We will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost to you when the problem is confirmed to be our error or occurred before delivery.
🎧 Wrong or Defective Product
If you received the wrong item or believe the product is defective, describe the issue and include photos or video where reasonably relevant. Once confirmed, we will provide an appropriate replacement, refund, or return solution without requiring you to bear return shipping costs caused by our error.
Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Preference-Based Returns
If you are returning an eligible item because you changed your mind, ordered the wrong item or quantity, no longer want the product, or for another preference-based reason not caused by a product defect or our fulfillment error, you are responsible for the return shipping cost.
Our Error or Product Issue
If an item is confirmed to be damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, prepaid return method, reimbursement of reasonable return shipping, or another no-cost return solution, depending on the circumstances.
Items That May Not Be Returnable
Some products or order circumstances may be excluded from standard returns for hygiene, safety, customization, or other practical reasons.
Common exclusions may include:
- Gift cards, digital products, or other non-physical items.
- Products specifically identified as final sale or non-returnable at the time of purchase.
- Customized or personalized items.
- Products returned incomplete, materially altered, or damaged after delivery through misuse.
- Certain hygiene-sensitive items after protective seals have been removed, where applicable.
Exchanges
Where a direct exchange is not available, the simplest route is generally to complete the approved return process for the original item and place a separate order for the preferred product.
For defective, damaged, or incorrect items, contact us first because a different resolution may be available depending on the circumstances.
European Union Consumer Rights
If an order is delivered to a customer who is entitled to the European Union's statutory withdrawal rights, applicable law may provide a 14-day cancellation or withdrawal period for eligible distance purchases.
Any mandatory consumer rights available under applicable local law are not intended to be limited by this policy. Where statutory rules provide greater protection, those rules will apply.
Refund Review & Processing
After an authorized return reaches the designated return location, we may inspect the product to confirm that the return meets the applicable eligibility requirements. We will notify you after the review is completed.
What happens after approval?
Approved refunds are issued to the original payment method, generally within 5–10 business days after refund approval. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds after we issue the refund.
Return Address & Shipping Instructions
Because Glorivae™ orders may be fulfilled through different logistics locations, please do not send returns to our business registration address unless our customer care team specifically instructs you to do so.
Once your return request is approved, our customer care team will provide the appropriate return warehouse address, return authorization details, and any relevant shipping instructions for that order.
Need help with a return or refund?
Contact Glorivae™ Customer Care at service@glorivae.com . Please include your order number and a brief explanation of the request so we can review it more efficiently.
Company: Shenzhen Canmiaosha E-Commerce Co., Ltd.
Business Address: Room 1303, North Tower, Guangxi Economic and Trade Building, No. 3001 Chunfeng Road, Jianan Community, Nanhu Subdistrict, Luohu District, Shenzhen City, Guangdong Province, China
Important: This business address is not automatically the authorized return address. Contact customer care before returning any product.